Back in June I had placed an order with them with a gift card I had won from the Steele Maiden. I tried some soaps, skin refresher, and then ordered an old faithful, nail polish from Laqa & Co. (which I will be sharing later). A month passed and I had received all of the items but the nail polish. Since it’s a type of a beauty flash sale site, everything shipped separately. After I contacted them inquiring about the status of the nail polish, I received a lighting fast reply, profusely apologizing, and telling me that it was on it’s way with some bonus items. In two days I received the nail polish with the bonus goodies below. Gloss48 went the extra mile to make sure I was happy. There are some people that wouldn’t return at all if such an experience happened, but we’re human, imperfect, and mistakes happen. It’s amazing customer experiences like this where the company more than make the situation right that keeps me going back.
What companies do you frequent for their customer service? And don’t forget to share your favorites from the week!
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