My Favs on Thursdays:: Customer Service & Gloss48
My Favs on Thursday is a weekly link up with my best bloggy buddies Katy and Nicole and share our favorite thing of the week.
Back in June I had placed an order with them with a gift card I had won from the Steele Maiden. I tried some soaps, skin refresher, and then ordered an old faithful, nail polish from Laqa & Co. (which I will be sharing later). A month passed and I had received all of the items but the nail polish. Since it’s a type of a beauty flash sale site, everything shipped separately. After I contacted them inquiring about the status of the nail polish, I received a lighting fast reply, profusely apologizing, and telling me that it was on it’s way with some bonus items. In two days I received the nail polish with the bonus goodies below. Gloss48 went the extra mile to make sure I was happy. There are some people that wouldn’t return at all if such an experience happened, but we’re human, imperfect, and mistakes happen. It’s amazing customer experiences like this where the company more than make the situation right that keeps me going back.
What companies do you frequent for their customer service? And don’t forget to share your favorites from the week!
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I LOVE when a company has amazing customer service. It makes such a difference! I will be checking them out now, just because of how well they treated you. 🙂
that glitter nail polish looks so dang fun! love nail polish!
Customer service makes all the difference! I ordered a bracelet from TheCurrentCustom.com and Lorraine included a hand-written thank you note. Wendy from Moop sent a personalized screen print. Most Etsy shops are great as well, so I try to support them as much as possible! Hannah Naomi, ManKindbyBella, and Moop do a fantastic job.
Please do! Gloss48 is a neat concept and their customer service will make me return!
I'm so excited to try it! Free always makes it more fun!
I will have to check those shops out! I've had some stellar experiences on Etsy. Not all of them, but some of them have been amazing.